Vision Tech’s E-commerce Success Story with MySellerCentral

Customer Background: Vision Tech, a prominent seller on Amazon.com, approached MySellerCentral seeking solutions to various challenges in its e-commerce operations. These challenges included inventory management complexities, prolonged lead times for order processing, scattered inventory across multiple platforms, lack of visibility into inventory, and inefficiencies in managing discounts and coupons.

Challenges Before MySellerCentral (MSC) Implementation:

1. Time-Consuming MCF Order Processing: Vision Tech struggled with manual and time-consuming processes for Multi-Channel Fulfillment (MCF), leading to delays and inefficiencies.
2. Inventory Performance Mapping: The company lacked a systematic approach to tracking inventory performance between its own warehouse and Amazon’s FBA, resulting in suboptimal inventory management decisions.
3. Coupon and Discount Management: There was a lack of structured analysis for coupons and discounts, resulting in ineffective discount strategies and reduced profitability.

Transformation After MSC Implementation:

1. Efficient MCF Order Processing: With the implementation of MSC, Vision Tech was able to streamline Multi-Channel Fulfillment processes through Amazon, significantly reducing processing time and enhancing operational efficiency.
2. Inventory Management Enhancement: MSC provided comprehensive inventory management capabilities, allowing Vision Tech to track inventory across various stages, including in-transit, inbound, outbound, and returned inventory. This enhanced visibility facilitated inventory optimization, minimizing stockouts and overstock situations.
3. Discount Analysis: MSC empowered Vision Tech to analyze discount performance across different categories and time periods, enabling them to optimize discount strategies for improved sales and profitability.

Results Achieved:

1. 25% QoQ Increase in Gross Sales: The efficient implementation of Multi-Channel Fulfillment processes led to a significant quarter-over-quarter increase in gross sales for Vision Tech.
2. Over 50% Reduction in Stockout Cases: By gaining better control over inventory through MSC, Vision Tech experienced a substantial decrease in stockout instances, ensuring product availability and customer satisfaction.

Conclusion:

Vision Tech’s partnership with MySellerCentral made remarkable improvements in its e-commerce operations. By addressing key challenges related to order processing, inventory management, and discount strategies, Vision Tech achieved substantial growth and efficiency gains in its online business on Amazon.com. As they continue to leverage MSC’s capabilities, Vision Tech remains poised for further success and expansion in the competitive e-commerce landscape.